Job Description
We are currently seeking dedicated individuals to join our high-volume Call Center team. Due to rapid expansion, we have immediate openings in Detroit, MI, and are opening new centers in Florida. This is an exceptional opportunity for those looking to launch a career in customer service with paid training and growth potential.
As a Call Center Representative, you will be the face of our brand, handling high-volume inquiries with empathy and professionalism. We are looking for self-motivated team players who are ready to learn and excel in a fast-paced environment.
Key Highlights:
- Comprehensive Paid Training provided to all new hires.
- Competitive hourly base pay starting at $18.00.
- Opportunity for advancement into Team Lead or Supervisory roles.
- Supportive and inclusive company culture.
Responsibilities
- Answer incoming customer calls and emails in a friendly and professional tone.
- Resolve customer inquiries, account issues, and complaints using established scripts and policies.
- Process customer orders, returns, and exchanges accurately.
- Document all interactions and resolutions in the CRM system.
- Escalate complex issues to senior management or technical support when necessary.
- Stay up-to-date on product knowledge and service policies to provide accurate information.
- Meet daily and weekly performance metrics, including call handle time and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus but not required (we provide training).
- Excellent verbal communication and active listening skills.
- Proficiency in using computers and navigating web browsers.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must be authorized to work in the United States.
- Reliable internet connection if working remotely (Florida roles).