Job Description
Join our award-winning team as a Night Shift Customer Service Representative in sunny San Diego! We're seeking dynamic professionals to deliver exceptional support during overnight hours. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Work remotely with flexible scheduling while making a real impact on customer satisfaction.
Responsibilities
- Handle high-volume inbound/outbound calls for diverse client portfolio
- Resolve customer inquiries with empathy and technical expertise
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams for complex issue resolution
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficient in CRM software (Salesforce/Zendesk preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently overnight shifts (10 PM - 6 AM)
- Type 45+ WPM with strong attention to detail
- Must pass background check and drug screening