Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Detroit! We're seeking passionate individuals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for night owls seeking stability and growth opportunities in Michigan's thriving service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing training for product updates and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong problem-solving and communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with CRM software and MS Office Suite
- Flexibility to adapt to changing schedules and priorities