Job Description
Join our award-winning customer service team as a Night Shift Representative in Columbus, Ohio! We offer comprehensive paid training, competitive benefits, and a supportive environment for career growth. As a key member of our 24/7 support hub, you'll resolve customer inquiries with empathy and efficiency while building valuable skills for advancement.
Responsibilities
- Handle inbound/outbound calls, chats, and emails for diverse client portfolios
- Resolve billing, technical, and product-related inquiries using CRM systems
- Document interactions accurately in compliance with company protocols
- Collaborate with team leads to improve service quality metrics
- Participate in continuous training sessions to enhance product knowledge
- Uphold brand standards while maintaining customer satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, night-shift settings
- Basic typing speed (40+ WPM) and technical troubleshooting aptitude
- Flexibility to work weekends/holidays during peak seasons