Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative! ConnectSolutions Inc. is seeking dedicated professionals to deliver exceptional support during overnight hours in Milwaukee, WI and Illinois. Enjoy competitive pay, comprehensive benefits, and a supportive remote-first culture.
Why Choose Us?
- Industry-leading training program
- Health, dental, and vision insurance
- Tuition reimbursement opportunities
- Clear career advancement paths
- Performance-based bonuses
Perfect for night owls seeking stability and growth in a dynamic environment!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex billing, technical, and account issues with empathy and efficiency
- Document interactions in CRM systems with precision and attention to detail
- Maintain performance metrics (CSAT, FCR, AHT) consistently above 95%
- Collaborate with cross-functional teams to improve customer experience
- Adhere to compliance protocols for sensitive customer data
- Support escalation protocols for unresolved issues
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional communication skills and emotional intelligence
- Ability to multitask in fast-paced night shift settings
- Strong problem-solving skills with analytical mindset
- High school diploma or equivalent; college degree preferred
- Flexibility to work nights, weekends, and holidays
- Type 35+ WPM and data entry accuracy