Job Description
Join our elite customer service team and launch your career with paid training in the heart of Manhattan! Global Connect Solutions is seeking motivated Night Shift Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment while building valuable skills in communication and problem-solving. Our paid training program ensures you're fully equipped for success from day one. Apply today and transform your career trajectory!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics (handle time, resolution rate)
- Collaborate with team leads to improve service quality
- Adhere to strict data security and compliance protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Flexibility to work overnight shifts (11 PM - 7 AM)
- Positive attitude and problem-solving mindset