Job Description
Join our award-winning team as a Night Shift Customer Service Representative in vibrant San Antonio! We're seeking dedicated professionals to deliver exceptional support during evening hours with comprehensive paid training provided. Enjoy competitive compensation, comprehensive benefits package, and career advancement opportunities in a supportive environment. No experience necessary – we'll equip you with all skills needed to succeed!
What We Offer:
• Comprehensive paid training program
• Competitive hourly wage + performance bonuses
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Tuition assistance for career growth
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to compliance policies and data security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Ability to work independently in fast-paced environment
- Basic computer proficiency with typing skills (40 WPM)
- Flexible schedule availability (nights, weekends, holidays)
- Customer service experience preferred but not required
- Positive attitude and commitment to excellence