Job Description
Join our dynamic team as a Part-Time Customer Service Representative at Global Solutions Inc. We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. This role offers flexible hours and the opportunity to grow within a supportive, forward-thinking environment. If you thrive in fast-paced settings and excel at problem-solving, we encourage you to apply!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to address complex customer concerns
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a BPO or retail environment
- Proficiency with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with multilingual capabilities (English/Spanish required)
- Ability to multitask effectively in a high-volume setting
- Strong problem-solving skills and emotional intelligence
- Available to work evenings/weekends (20-25 hours/week)