Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients! This is an immediate-start opportunity offering competitive pay, comprehensive benefits, and a dynamic team environment. As a key member of our support team, you'll handle inbound/outbound calls, resolve inquiries, and ensure exceptional customer experiences—all while enjoying premium shift differentials and a quieter work atmosphere. We're seeking dedicated professionals ready to make an impact from day one!
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM tools
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with support teams to escalate complex issues
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Participate in ongoing training programs for product/service updates
Qualifications
- 1+ years of customer service/call center experience
- Strong communication skills and conflict resolution abilities
- Proficient with CRM platforms (Salesforce preferred)
- Ability to work independently in a fast-paced environment
- High school diploma or equivalent; college degree a plus
- Availability for flexible night shift schedule (10 PM - 6 AM)
- Typing speed of 40+ WPM with 95% accuracy