Job Description
Join our award-winning customer service team and become the voice of our brand! Coastal Connect Solutions is seeking dedicated Night Shift Customer Service Representatives to deliver exceptional remote support from the comfort of your home. This role is perfect for night owls who thrive in fast-paced environments and want to make a real impact on customer satisfaction.
We offer competitive pay, comprehensive benefits, and a supportive virtual team culture. If you're a problem-solver with excellent communication skills and want to advance your career in customer experience, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls and digital customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting performance metrics
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with team members to share best practices and escalate complex issues
- Adhere to company policies, security protocols, and regulatory requirements
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience, preferably in remote or night shift roles
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional verbal/written communication and active listening abilities
- Reliable home office setup with high-speed internet and quiet workspace
- Ability to multitask and manage time effectively in a fast-paced environment
- Flexibility to work nights (10 PM - 6 AM EST) and occasional weekends