Job Description
Join our elite customer support team as a Night Shift Customer Service Representative in Atlanta! We're seeking passionate individuals to deliver exceptional service during our peak evening hours. This is your opportunity to thrive in a dynamic, fast-paced environment with competitive compensation and immediate start. Enjoy flexible scheduling, comprehensive training, and career growth potential in a company that values your contributions. If you're a night owl with stellar communication skills, apply today and become part of our award-winning support family!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using problem-solving techniques and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate unresolved issues efficiently
- Meet/exceed performance metrics including CSAT, AHT, and resolution rates
- Maintain product knowledge through continuous training updates
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional verbal/written communication skills with strong attention to detail
- Proficiency in CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office
- Ability to multitask effectively while maintaining composure under pressure
- Strong problem-solving abilities with customer-centric mindset
- Reliable transportation for night shift scheduling (9 PM - 6 AM)
- High school diploma or equivalent; college degree preferred