Job Description
Join Our Remote Team Today! CustomerFirst Solutions is urgently hiring Customer Service Representatives for immediate full-time remote positions. Enjoy the flexibility of working from home while delivering exceptional support to our valued clients. We're seeking passionate individuals in Seattle, WA and Virginia to join our growing team. Benefits include: Competitive salary, health insurance, paid time off, and career growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call handling and customer satisfaction
- Identify opportunities to improve customer experience processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication and problem-solving skills
- Ability to work independently in a remote environment
- Strong typing skills (40+ WPM) and multitasking ability
- Must reside in Seattle, WA or Virginia