Job Description
Join our elite customer service team in sunny San Diego! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support while our city sleeps. This immediate-start opportunity offers competitive pay, comprehensive training, and a dynamic work environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to launch your career with a leader in customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product-related concerns efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed monthly performance metrics for resolution time and CSAT
- Proactively identify opportunities to enhance customer experience
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced night shift settings
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Flexibility to work 11 PM - 7 AM schedule