Job Description
Join Coastal Support Solutions as a Night Shift Customer Service Representative and become the voice of our brand during critical hours. This full-time, immediate-start position offers competitive compensation and the opportunity to work in a dynamic environment supporting diverse clients across California and Ohio. We value professionalism, empathy, and problem-solving skills in our team members.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with exceptional professionalism
- Resolve complex issues using CRM systems and company protocols
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to escalate unresolved matters
- Maintain detailed knowledge of products/services and policies
- Meet/exceed performance metrics including CSAT and resolution rates
- Support 24/7 operations during night shift hours (11 PM - 7 AM)
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Strong verbal/written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk preferred)
- Ability to multitask and prioritize in fast-paced settings
- Flexibility to work rotating weekends and holidays
- High school diploma or equivalent; college degree preferred
- Typing speed of 40+ WPM with 95% accuracy
- Must pass background check and drug screening