Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support while our customers sleep. This is your chance to join a dynamic, supportive environment with immediate opportunities for growth and advancement.
As a key member of our 24/7 support center, you'll handle inbound calls, resolve inquiries, and build lasting relationships—all while enjoying competitive pay, comprehensive benefits, and a schedule that works with your lifestyle. No weekend shifts required!
Responsibilities
- Handle high-volume inbound calls and digital communications with empathy and professionalism
- Resolve customer inquiries regarding products, services, and account status
- Document interactions accurately in CRM systems while meeting quality metrics
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities and contribute to revenue goals
- Maintain thorough knowledge of company products and policies
- Participate in ongoing training to enhance service skills
Qualifications
- Minimum 1 year customer service experience in a call center environment
- Exceptional communication skills with clear, professional phone etiquette
- Ability to type 40+ WPM with strong computer literacy
- Proven problem-solving abilities under pressure
- Flexible schedule availability for overnight shifts (11 PM - 7 AM)
- High school diploma or equivalent required
- Spanish bilingual preferred but not required
- Experience with Zendesk or similar CRM systems