Job Description
Join Fort Worth Connect's award-winning remote support team and become the digital face of our thriving local business community! We're seeking empathetic Chat Support Specialists to deliver exceptional customer service from the comfort of your Fort Worth-area home. Enjoy flexible scheduling while helping neighbors resolve technical issues, process orders, and navigate our digital ecosystem. This is your chance to build a meaningful career without commuting – all while supporting local Fort Worth businesses.
Why Fort Worth Connect? We offer competitive pay, comprehensive training, and a supportive remote culture that values work-life balance. Grow your career while making a real impact in the Fort Worth community.
Responsibilities
- Deliver prompt, professional customer support via real-time chat channels
- Resolve technical inquiries, billing questions, and service issues for Fort Worth-area clients
- Maintain detailed documentation of interactions in our CRM system
- Collaborate with local Fort Worth businesses to resolve escalated concerns
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training on local Fort Worth market specifics
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience, preferably in chat support
- Exceptional written communication skills with professional tone
- Reliable high-speed internet and quiet home office setup
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced digital environments
- Residency in Fort Worth, TX metro area required
- Proficiency with CRM software and Microsoft Office Suite