Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Washington DC! We're seeking passionate individuals to deliver exceptional service while our clients rest. Enjoy competitive pay, comprehensive benefits, and an immediate start in a supportive environment. Work remotely or in our modern downtown office with flexible scheduling options.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products, services, and account status
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to work independently in a night shift environment
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including weekends