Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Raleigh, NC! We're seeking dedicated professionals to deliver exceptional support to our global clientele during overnight hours. This role offers competitive pay, comprehensive benefits, and immediate start opportunities for motivated individuals ready to make an impact.
As a key member of our support team, you'll handle inbound/outbound communications, resolve inquiries with empathy and efficiency, and contribute to our 24/5 customer excellence model. Our Raleigh facility features modern amenities, flexible scheduling options, and career advancement pathways.
Responsibilities
- Deliver outstanding customer service via phone, email, and chat during overnight shifts
- Resolve complex account inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional problem-solving abilities with a customer-first mindset
- Ability to work independently during overnight hours with minimal supervision
- Available to work flexible schedules including weekends and holidays