Job Description
Join our dynamic team as a Night Shift Customer Service Representative at Oakland Solutions Group! We're seeking dedicated professionals to deliver exceptional support during overnight hours. This full-time role includes comprehensive paid training to ensure you thrive in a fast-paced environment. Enjoy competitive compensation, flexible scheduling, and opportunities for career advancement in a supportive workplace culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills in English
- Proficient with Microsoft Office and CRM software
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Strong problem-solving and multitasking abilities
- Reliable transportation for evening/night shifts