Job Description
Join our dynamic team as a Night Shift Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. Perfect for night owls seeking stability and career advancement in Memphis's thriving service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and communication skills
- Ability to work independently during night shifts (6 PM - 6 AM)
- Proficient with Windows OS and CRM software
- Flexibility to adapt to changing priorities