Job Description
Join our dynamic customer service team in Oklahoma City and make an immediate impact! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our local clients. This full-time role offers competitive pay, comprehensive benefits, and a supportive work environment with opportunities for growth. Enjoy flexible scheduling, performance bonuses, and a commitment to work-life balance. Start your career with us today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Oklahoma-based clients
- Resolve customer inquiries, billing issues, and service disruptions with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining client confidentiality
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including CSAT scores, resolution times, and call volume
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environments
- Exceptional communication skills with clear articulation and active listening
- Proficiency in CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to work independently during night shifts (10 PM - 6 AM) with minimal supervision
- Strong problem-solving skills and emotional intelligence
- Willingness to adapt to changing processes and technologies