Job Description
Join our award-winning team at Apex Connect Solutions as a Night Shift Customer Service Representative in sunny Los Angeles! We're seeking dedicated professionals to deliver exceptional support while our clients sleep. This is your opportunity to launch a rewarding career in customer service with immediate start and competitive compensation. Enjoy flexible scheduling, comprehensive training, and a supportive environment that values your growth. Apply today and become the voice of excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing issues, product inquiries, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication skills in English
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask and adapt to changing priorities
- Strong problem-solving abilities with patience and resilience
- Available to work flexible night shifts (11 PM - 7 AM) weekends included