Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional service while our clients sleep. This remote-friendly role offers immediate start, competitive compensation, and growth opportunities in a fast-paced environment. If you're a problem-solver with a passion for helping others, we want you on our team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM)
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with global teams to escalate complex cases
- Meet/exceed quality and productivity metrics
- Proactively identify process improvement opportunities
Qualifications
- Minimum 1 year customer service experience
- Excellent written and verbal communication skills
- Ability to work independently during night shifts
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent required
- Available for immediate start