Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and kickstart your career with paid training! We're seeking dedicated professionals to deliver exceptional customer support during overnight hours in our Indianapolis call center. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth. No prior experience required – we provide all necessary training to succeed. Apply today and transform your career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to work independently during overnight shifts
- Basic computer proficiency and typing speed (30+ WPM)
- Customer service mindset with patience and adaptability
- Reliable transportation to Indianapolis facility
- Pass background check and drug screen