Job Description
Join our award-winning customer service team in Atlanta! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support during critical evening hours. This immediate-start position offers competitive pay, comprehensive benefits, and a dynamic remote-friendly environment. As the first point of contact for our global clients, you'll transform challenges into opportunities while advancing your career in a Fortune 500 company.
Why Choose Us?
- Weekly pay + performance bonuses
- Free health insurance and 401(k) matching
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and live chat during night shifts (10 PM - 6 AM)
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain 95%+ customer satisfaction metrics
- Adhere to HIPAA/GDPR compliance protocols
- Participate in monthly training sessions
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience required
- Availability for 4+ night shifts weekly (including weekends)
- Proficient with Zendesk/Salesforce CRM platforms
- Exceptional problem-solving and conflict resolution skills
- Typing speed of 45+ WPM with high accuracy
- Strong command of English and Spanish (bilingual preferred)
- Ability to work independently in remote settings
- Background check and drug screen required