Job Description
Are you a dedicated professional looking for an immediate start in a high-growth environment? Apex Support Solutions is seeking a top-tier Night Shift Customer Service Representative to join our elite team in Atlanta, GA.
We are revolutionizing the customer experience and are looking for individuals who thrive in a fast-paced, night-time setting. This is a fantastic opportunity to join a company that values your hard work and offers competitive compensation and benefits.
As a Night Shift Representative, you will be the bridge between our company and our valued clients, ensuring every interaction is handled with professionalism, empathy, and efficiency.
Responsibilities
- Handle inbound and outbound customer inquiries regarding products, services, and account status with a focus on resolution.
- Utilize CRM software to document customer interactions and maintain accurate records.
- Resolve complex issues and escalate tickets to the appropriate management levels when necessary.
- Ensure 100% compliance with company scripts, policies, and quality assurance standards.
- Build rapport with customers, ensuring high levels of satisfaction and loyalty.
- Assist in training new team members on night shift procedures and software.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Minimum of 1-2 years of experience in customer service or call center operations.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Excellent verbal communication skills and a strong command of the English language.
- Proficient in using computer systems and navigating multiple software applications.
- Ability to work independently and maintain focus during quiet periods.