Job Description
Launch Your Career in Customer Service with Paid Training!
Join our award-winning call center team in Louisville, KY! We're urgently hiring motivated individuals for full-time positions with comprehensive paid training. No prior experience required – we'll teach you everything you need to succeed. Enjoy competitive pay, flexible schedules, and opportunities for advancement within our growing company.
Our state-of-the-art facility offers a supportive environment with modern technology and performance-based bonuses. Benefits include health insurance, paid time off, and 401(k) matching. Take the first step toward a stable career in one of Louisville's fastest-growing industries!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and troubleshoot technical issues
- Accurately document customer interactions in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve customer satisfaction
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and customer focus
- Ability to type 30+ WPM with basic computer proficiency
- Reliable transportation to our downtown Louisville facility
- Flexible availability including evenings and weekends
- Positive attitude and willingness to learn new technologies
- Previous customer service experience is a plus but not required