Job Description
Are you seeking a stable, high-impact role with a forward-thinking organization? Apex Support Solutions is currently recruiting ambitious Night Shift Customer Service Representatives to join our elite team in Atlanta, Georgia.
We offer an immediate start for the right candidates, competitive compensation, and a supportive work environment designed for night shift professionals. If you excel under pressure and love helping people solve problems, this is your opportunity to shine.
Why Choose Apex Support Solutions?
- Immediate Start: Begin your career with us as soon as this week.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Night Shift Perks: Enjoy a quieter environment and flexible scheduling.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat during night hours.
- Resolve customer complaints, issues, and questions with empathy and efficiency.
- Accurately document all customer interactions and account information into CRM systems.
- Follow standard operating procedures and scripts to ensure consistent service quality.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service, call center, or retail is highly preferred.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed (40+ WPM).
- Ability to work flexible night shift hours (e.g., 10 PM - 6 AM).
- Strong problem-solving skills and patience.