Job Description
Are you looking for a rewarding career in customer service with a company that values your growth? Apex Contact Solutions is currently seeking dedicated Night Shift Customer Service Representatives to join our growing team in Atlanta, GA.
We offer paid training to ensure you have all the tools and knowledge needed to succeed. If you are a great communicator who thrives in a fast-paced environment, we want to hear from you!
Why Join Us?
- Paid Training: No prior experience? No problem. We provide comprehensive training.
- Competitive Pay: Earn between $16.00 and $18.00 per hour.
- Night Shift Benefits: Enjoy a quieter work environment and potential shift differential.
- Professional Growth: Clear career advancement pathways within the company.
As a Customer Service Representative, you will be the first point of contact for our clients, ensuring they receive the highest level of support and satisfaction.
Responsibilities
- Handle incoming customer inquiries via phone and email with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company scripts and guidelines.
- Update customer information accurately in the CRM system.
- Escalate complex issues to the supervisor or technical team when necessary.
- Maintain a high level of product knowledge through ongoing training.
- Document all interactions and resolutions accurately.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus but not required (we provide training).
- Basic computer literacy and typing skills (35+ WPM).
- Ability to work night shifts (typically 10:00 PM - 7:00 AM).
- Strong communication and active listening skills.
- Must be willing to undergo a background check.