Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients! We're seeking dedicated professionals to deliver exceptional support during evening hours in Fresno, CA. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for career growth. Apply today to start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center environment
- Strong problem-solving abilities and conflict resolution skills
- Excellent verbal/written communication and active listening skills
- Ability to work independently in a fast-paced night shift setting
- Proficiency with CRM software and Microsoft Office Suite
- Flexibility to work weekends and holidays as needed