Job Description
Join our dynamic team at CustomerCare Solutions Inc. as a Night Shift Customer Service Representative! We're hosting a dedicated hiring event in Fresno for motivated individuals ready to excel in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities. This role requires exceptional communication skills and a passion for helping customers resolve inquiries efficiently. Perfect for night owls seeking stability and advancement in a supportive workplace.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining strict data confidentiality
- Collaborate with technical support teams to resolve complex customer escalations
- Meet/exceed monthly performance metrics including CSAT, AHT, and FCR
- Participate in continuous training programs to enhance product knowledge
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or BPO environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently during night shifts (10 PM - 6 AM)
- Flexibility to adapt to changing processes and technologies
- Valid California driver's license (for occasional off-site events)