Job Description
Join our dynamic team at Premier Customer Solutions for an exclusive hiring event targeting Night Shift Customer Service Representatives! We're seeking passionate professionals to deliver exceptional support to our diverse client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced environment.
As a key member of our support team, you'll handle inbound customer inquiries via phone and digital channels, resolve issues efficiently, and maintain high satisfaction standards. Our commitment to employee development ensures you'll receive ongoing training to excel in this role.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels with professionalism and empathy
- Resolve product/service issues using established protocols and resources
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet performance metrics including call quality and resolution targets
- Participate in continuous improvement initiatives for customer experience
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills with clear articulation
- Ability to work independently while collaborating in team settings
- Proficient with Microsoft Office and CRM software (training provided)
- Flexibility to work evenings (10 PM - 6 AM) and weekends as needed
- Passion for customer satisfaction and continuous improvement