Job Description
Join our elite team of Customer Service Professionals! We're hosting a dedicated hiring event for Night Shift Customer Service Representatives across Jacksonville, FL and Texas locations. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. This is your opportunity to launch or advance your career in customer excellence with a forward-thinking company that values growth and work-life balance.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for Fortune 500 clients
- Resolve complex inquiries with empathy and efficiency while maintaining SLA compliance
- Document interactions accurately in CRM systems and identify process improvement opportunities
- Collaborate with cross-functional teams to address escalated issues and implement solutions
- Participate in continuous training programs to enhance product knowledge and service skills
- Contribute to team performance metrics including CSAT, FCR, and AHT targets
Qualifications
- Minimum 1 year of high-volume customer service experience (call center preferred)
- Proven ability to navigate multiple software systems simultaneously
- Exceptional communication skills with neutral or clear accent
- Availability to work flexible night shifts (10 PM - 6 AM EST/CST)
- Strong problem-solving abilities with data-driven decision-making mindset
- High school diploma or equivalent; college degree preferred
- Pass background check and drug screening