Job Description
Join our award-winning team as a Customer Service Representative and become the voice of excellence! We're seeking dedicated professionals for our night shift positions in Memphis, TN. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Our next hiring event is happening soon – don't miss your chance to join a dynamic customer-focused environment!
What We Offer:
- Competitive hourly wages with shift differential
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and development programs
- Employee discounts and wellness programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service
- Meet performance metrics including CSAT and resolution rates
- Participate in continuous improvement initiatives
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work nights, weekends, and holidays
- Passion for delivering exceptional customer experiences