Job Description
Join our dynamic team as a Night Shift Customer Service Representative at Global Solutions Inc.! We're hosting an exclusive hiring event for motivated professionals ready to deliver exceptional support during our overnight hours. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions using CRM systems with precision
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for response time and resolution
- Maintain detailed knowledge of products and services
Qualifications
- Minimum 1 year customer service experience
- Availability for overnight shifts (10 PM - 6 AM)
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently in a remote team setting
- High school diploma or equivalent required
- Spanish bilingual preferred