Job Description
Immediate Start: Night Shift Customer Service Representative in Atlanta, GA
Join our award-winning customer service team at Apex Solutions Group and become the voice of excellence for our clients. We're seeking dedicated night shift professionals to deliver exceptional customer experiences while our clients rest. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth potential.
Why Choose Apex Solutions Group?
- Immediate start with paid training
- Competitive hourly wage with performance bonuses
- Health benefits, 401(k) matching, and paid time off
- Career advancement opportunities
- Modern, supportive work environment
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM platform and knowledge base
- Process orders, returns, and account modifications with accuracy
- Document all interactions in compliance with company policies and regulations
- Collaborate with team members to maintain service excellence during peak hours
- Meet or exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency with computers and willingness to learn new software systems
- Ability to work independently while collaborating effectively in a team
- Flexibility to work night shifts (10 PM - 6 AM) and weekends as needed
- Must be authorized to work in the United States