Job Description
Join our dynamic team as a Night Shift Customer Service Representative at Apex Solutions Group! We're seeking dedicated professionals to deliver exceptional customer support during evening hours. This is your opportunity to start immediately and make a tangible impact in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your growth.
As a key member of our customer experience team, you'll resolve inquiries, build relationships, and ensure satisfaction through multiple channels. We provide paid training and flexible scheduling to accommodate your lifestyle. If you thrive in overnight settings and possess strong communication skills, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service disruptions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain performance metrics (CSAT, AHT, FCR)
- Adhere to compliance protocols and data security standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong problem-solving and conflict resolution abilities
- Typing speed of 40+ WPM
- Flexible availability for weekends/holidays