Job Description
Join Global Connect Solutions as a Night Shift Customer Service Representative and become the voice of our Washington DC operations! We're seeking dedicated professionals to deliver exceptional customer experiences during evening hours. This is an immediate opportunity to work in a fast-paced environment where your problem-solving skills directly impact client satisfaction. Enjoy competitive pay, comprehensive training, and a supportive team culture. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for DC-based clients
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Identify opportunities to improve customer experience processes
- Maintain strict confidentiality of client data
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center environment
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficiency with CRM software (Salesforce experience a plus)
- Available to work flexible night shifts (10 PM - 6 AM)
- Strong typing skills (40+ WPM)
- Valid US work authorization