Job Description
Are you looking for a rewarding career with immediate start dates? Apex Support Solutions is expanding our team in Colorado Springs and is actively hiring for Night Shift Customer Service Representatives. We pride ourselves on delivering exceptional support to our clients and need driven individuals to join our elite roster.
In this role, you will be the face of our brand during evening hours, ensuring our clients receive the top-tier support they deserve. Whether you are an experienced professional or looking to break into the call center industry, we offer comprehensive training and a culture that values your contributions.
Why Apply?
- Immediate Hiring: Start working within days.
- Competitive Pay: Earn $18 - $22/hour based on experience.
- Flexible Shifts: Night shift schedules available.
- Modern Environment: State-of-the-art technology and supportive management.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on quality and efficiency.
- Resolve customer inquiries, issues, and complaints professionally and effectively.
- Process orders, returns, and account information accurately in our CRM systems.
- Escalate complex issues to senior support staff when necessary.
- Maintain detailed call logs and documentation as required by compliance standards.
- Adhere to company policies, scripts, and quality assurance guidelines strictly.
Qualifications
- High school diploma or GED required.
- Previous call center or customer service experience is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficient with basic computer applications (Windows, Microsoft Office Suite).
- Must be available to work night shifts (e.g., 5:00 PM - 2:00 AM).
- Ability to work independently and maintain a professional demeanor under pressure.