Job Description
Join Our Team as a Night Shift Customer Service Representative
Are you looking for a rewarding opportunity in Long Beach, CA? Apex Support Solutions is currently seeking dedicated professionals to join our night shift team. We pride ourselves on delivering exceptional support to our clients, and we are looking for individuals who thrive in a fast-paced environment and can deliver results around the clock.
As a Customer Service Representative, you will be the voice of our company, ensuring our customers receive the highest level of support and satisfaction. We offer immediate start dates for qualified candidates.
What You Will Do
Our team is growing, and we need someone who is reliable, empathetic, and ready to hit the ground running.
Responsibilities
- Handle inbound and outbound customer calls with a focus on resolving issues efficiently and professionally.
- Provide accurate information regarding products, services, and account status to customers.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and transactions in the company database.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED required.
- Must be available to work night shifts (e.g., 6:00 PM to 3:00 AM or similar schedules).
- Strong verbal communication skills and a friendly, professional demeanor.
- Basic computer proficiency and typing speed of 40 WPM.
- Previous customer service experience is a plus but not mandatory for immediate start candidates.
- Ability to work independently with minimal supervision.