Job Description
Join our award-winning team as a Part-Time Customer Service Representative and make an immediate impact! ConnectCare Solutions is seeking empathetic professionals to deliver exceptional customer experiences in San Antonio. This immediate-start opportunity offers flexible scheduling and comprehensive training. If you're passionate about problem-solving and thrive in dynamic environments, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and precision
- Process transactions and update customer accounts using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution rate
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in BPO or retail
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear, professional diction
- Ability to multitask in fast-paced, high-volume environments
- Available for flexible shifts including evenings/weekends
- Must pass background check and drug screening