Job Description
Join our elite customer service team in New Orleans! We're seeking dynamic Night Shift Customer Service Representatives to start immediately. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. If you thrive in fast-paced settings and excel at resolving customer inquiries, this is your opportunity to shine!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for call handling and resolution rates
- Proactively identify process improvement opportunities
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Ability to work flexible night shifts (11 PM - 7 AM)
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required