Job Description
We are currently seeking a dedicated and detail-oriented Night Shift Customer Service Representative to join our elite team in Kansas City, MO. This is an immediate hire opportunity for motivated individuals looking to kickstart their career with a forward-thinking company.
As a critical member of our support division, you will serve as the voice of our brand, assisting clients with inquiries, resolving technical issues, and ensuring a seamless customer experience. If you thrive in a high-performance environment and possess exceptional communication skills, we invite you to apply for this exciting role.
Responsibilities
- Handle a high volume of inbound and outbound calls with a focus on quality and efficiency.
- Resolve complex customer issues and complaints while maintaining a positive and empathetic demeanor.
- Document all customer interactions and account updates accurately in the CRM system.
- Follow established call scripts and protocols to ensure consistent service delivery.
- Identify and escalate complex issues to the appropriate team leads or supervisors.
- Collaborate with cross-functional teams to improve overall service metrics and customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service environment is preferred.
- Must be available to work night shifts (10:00 PM - 6:00 AM or rotating schedules).
- Reliable high-speed internet connection and a quiet home office space (remote option available).
- Strong verbal communication, active listening, and problem-solving skills.
- Proficiency with computer systems and Microsoft Office Suite.