Job Description
We are currently seeking high-energy, dedicated professionals to join our expanding team as Night Shift Customer Service Representatives in Nashville, TN. If you are looking for an immediate start and a role that offers both flexibility and competitive compensation, we want to hear from you.
At Apex Support Solutions, we pride ourselves on delivering exceptional support to our clients. As a night shift team member, you will be the first point of contact for our customers, ensuring their needs are met with empathy and efficiency. Enjoy the work-life balance that comes with evening hours while building a rewarding career in a supportive environment.
What We Offer:
- Competitive hourly wage ($15.00 - $18.00)
- Immediate start availability
- Comprehensive training and development programs
- Modern, team-oriented workplace culture
Responsibilities
- Manage a high volume of inbound and outbound calls with a focus on first-call resolution and customer satisfaction.
- Assist customers with product inquiries, account issues, and service troubleshooting using our CRM system.
- Accurately document all customer interactions and resolve issues within established guidelines.
- Identify and escalate complex issues to the appropriate department or supervisor to ensure continuity of service.
- Adhere to all call scripts, quality assurance standards, and company policies.
- Meet daily and weekly performance metrics, including call handle time and customer satisfaction scores.
- Proactively listen to customer feedback to identify areas for service improvement.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service environment is preferred but not required.
- Strong verbal communication skills and the ability to convey information clearly and professionally.
- Ability to type 30+ WPM and navigate computer systems efficiently.
- Reliable attendance and a strong work ethic.
- Must be available to work rotating night shifts (e.g., 6:00 PM to 3:00 AM).
- Must be legally authorized to work in the United States.