Job Description
Are you looking for a stable job with immediate start opportunities? Apex Support Solutions is currently hiring dedicated Night Shift Customer Service Representatives for our operations in Ohio. We are a leading provider of technical support and customer engagement solutions, and we are looking for passionate individuals to join our elite team.
Whether you are an experienced professional or looking to start your career in the call center industry, we offer a comprehensive training program and a supportive environment. Don't miss this chance to earn a competitive salary while working flexible night hours.
What We Offer:
- Immediate Hiring: Onboarding starts as soon as next week.
- Night Shift Schedule: 10:00 PM to 6:00 AM (Monday through Sunday).
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Benefits Package: Medical, dental, and vision insurance available.
- Career Growth: Clear pathways to management and specialized roles.
We value diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Responsibilities
- Handle a high volume of inbound and outbound customer calls regarding technical support and account inquiries.
- Resolve customer issues efficiently while adhering to strict call quality and KPI standards.
- Log detailed customer interactions and technical troubleshooting steps in the CRM system accurately.
- Escalate complex technical issues to senior engineers or supervisors when necessary.
- Maintain a professional and empathetic demeanor during high-pressure situations.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction scores.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in a call center, technical support, or customer service role is a plus.
- Must be available to work night shifts, including weekends and holidays.
- Strong verbal communication skills and the ability to type 35+ WPM.
- Basic computer literacy and internet proficiency.
- Ability to pass a background check and drug screen.