Job Description
Join our dynamic team at CustomerFirst Solutions! We're seeking dedicated Night Shift Customer Service Representatives for our Indianapolis operations. This is your opportunity to make a direct impact while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Our upcoming hiring event on June 24th offers streamlined interviews and on-the-spot decisions!
Why join us?
- Premium healthcare package
- Paid training & certification
- Tuition assistance programs
- Flexible scheduling options
- Employee referral bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed quality and productivity targets
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong problem-solving abilities
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work independently in night shift environment
- Basic knowledge of MS Office Suite