Job Description
Join Our Elite Night Shift Team in Kansas City
Are you seeking a stable, rewarding career in a modern environment? Apex Global Services is looking for dedicated individuals to join our rapidly growing call center division. We offer comprehensive paid training and a culture that values your hard work.
As a Customer Service Representative on the night shift, you will be the first point of contact for our valued clients. Your role is critical in resolving inquiries, building rapport, and ensuring our customers leave the conversation satisfied.
Why You Should Apply
- Zero Experience Required: We provide full, paid training to get you up to speed.
- Night Shift Benefits: Enjoy a quieter work environment with potential performance bonuses.
- Modern Equipment: Work with the latest technology and ergonomic workstations.
- Growth Opportunities: Clear pathways for advancement into Team Lead and Management roles.
Responsibilities
- Handle a high volume of inbound and outbound calls with a professional and empathetic tone.
- Accurately input customer data and resolve issues using our CRM software.
- Follow established scripts and quality assurance guidelines to maintain service standards.
- Escalate complex technical or billing issues to senior support staff promptly.
- Conduct product research to provide accurate information to customers.
- Meet or exceed daily and weekly performance metrics, including call handle time and customer satisfaction scores.
Qualifications
- High school diploma or GED is required.
- Must be available to work night shifts (e.g., 10:00 PM - 7:00 AM) including weekends and holidays.
- Excellent verbal communication skills and active listening abilities.
- Basic computer proficiency and a typing speed of 35+ WPM.
- Reliable high-speed internet connection (if applicable for remote hybrid roles).
- Must pass a background check and drug screen.