Job Description
Are you a people-person looking for a stable career with a competitive pay and paid training? Apex Support Solutions is seeking a dedicated Night Shift Customer Service Representative to join our thriving team in Mesa, Arizona.
We pride ourselves on delivering top-tier support to our clients, and we need someone who thrives in a fast-paced environment to help us maintain our high standards. If you have a passion for problem-solving and want to advance your career in customer service, this is the perfect opportunity for you.
Why Join Us?
- Paid Training: No prior experience required? No problem! We provide comprehensive training to get you up to speed.
- Night Shift Flexibility: Enjoy a consistent schedule with great pay.
- Modern Environment: Work with a supportive team using the latest technology.
Don't miss out on this chance to kickstart your career in customer service. Apply today!
Responsibilities
- Manage High-Volume Inquiries: Handle incoming customer calls and emails efficiently and professionally during night shifts.
- Resolve Customer Issues: Investigate and resolve customer complaints, questions, and concerns with a focus on first-contact resolution.
- Provide Product/Service Information: Accurately explain company policies, products, and services to customers to ensure satisfaction.
- Record Keeping: Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
- Escalation Management: Identify complex issues that require further assistance and escalate them to the appropriate department or supervisor.
- Stay Updated: Keep abreast of new company policies, procedures, and product updates to provide accurate support.
- Team Collaboration: Communicate effectively with the day-shift team to ensure a seamless transition of information.
Qualifications
- High School Diploma: Minimum educational requirement.
- Experience: Previous customer service experience is preferred but not required (Paid Training Provided).
- Communication Skills: Excellent verbal and written communication skills with a friendly and professional tone.
- Computer Literacy: Basic computer skills and ability to navigate multiple software applications simultaneously.
- Availability: Must be available to work night shifts (e.g., 8:00 PM - 5:00 AM) on a full-time basis.
- Problem-Solving: Strong ability to think critically and resolve issues under pressure.
- Reliability: Punctual and dependable attendance record.