Job Description
Are you looking for a rewarding career with immediate opportunities for growth? Apex Contact Solutions is currently hiring Night Shift Customer Service Representatives to join our thriving team in Nashville, Tennessee. We pride ourselves on delivering exceptional support to our clients 24/7 and are seeking resilient, empathetic individuals to help us maintain our high standards.
In this role, you will be the first point of contact for our valued customers, resolving inquiries and ensuring satisfaction through professional communication. We offer a competitive benefits package, flexible scheduling, and a clear path for advancement within the company.
Why You Should Apply
- Immediate Start: We are looking to fill these positions today for the right candidates.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Stable Environment: Join a stable, industry-leading organization with a strong reputation.
- Benefits Package: Includes health insurance, dental, vision, and paid time off.
Key Duties
As a Night Shift Customer Service Representative, you will play a crucial role in our daily operations. Your primary focus will be to assist customers via phone and email, ensuring their issues are resolved efficiently and professionally.
Responsibilities
- Handle inbound and outbound customer calls regarding products, services, and account inquiries with a high degree of professionalism.
- Resolve complex customer issues and complaints by identifying root causes and implementing effective solutions.
- Accurately document all customer interactions, account details, and transactions in our CRM database.
- Listen actively to customer feedback and escalate complex cases to supervisors when necessary.
- Maintain a positive and calm demeanor during high-volume periods and difficult interactions.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
- Collaborate with the support team to improve service quality and operational efficiency.
Qualifications
- High school diploma or GED equivalent is required; some college is a plus.
- Previous experience in customer service, call centers, or technical support is preferred but not required.
- Excellent verbal communication and active listening skills.
- Ability to work the night shift (e.g., 6:00 PM to 2:00 AM or 10:00 PM to 6:00 AM).
- Basic computer proficiency and typing speed of at least 40 WPM.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Reliable transportation is required.