Job Description
Welcome to Apex Customer Solutions, where we are looking for dedicated individuals to join our team as Night Shift Customer Service Representatives in New Orleans, Louisiana.
We pride ourselves on delivering exceptional service, and we are seeking motivated candidates who are available for night shifts. We offer a comprehensive paid training program and a competitive benefits package designed for your success.
Why You Should Apply:
- Competitive hourly wage ($18.00 - $22.00/hr)
- Full Medical, Dental, and Vision Insurance
- Performance-based bonuses
- Free training and certification programs
- Stable, long-term career opportunities
About the Role:
You will be the first point of contact for our clients, providing top-tier support during our peak evening hours. Your role is vital in ensuring customer satisfaction and retention.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on the night shift schedule.
- Resolve customer complaints, account issues, and technical questions in a professional and timely manner.
- Process orders, returns, and refunds accurately using the CRM system.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Collaborate with the day shift team to ensure seamless service continuity and resolve complex escalations.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus, but not required for motivated candidates.
- Strong verbal and written communication skills.
- Ability to type at least 35 WPM and navigate computer systems efficiently.
- Must be available to work rotating night shifts, including weekends and holidays.
- Reliable internet connection (if remote) or valid driver's license for local office roles.